Service
Knot Theory Fashion House Ltd
03 Jul 2015 -
Case after: customers send inquiries over and said to customize silicone gifts, but the annex only the customer's own hand-drawn sketches, dimensions, and materials are not OK. Because this product we have not done before, it took one day to find information on time to the customer, and finally determined, can draw draft for the first time customers, said size is too large, the second time you want to change a logo, a third time, after he has a new idea, which was confirmed at least six times back and forth, began to mold to make products, to send photos to confirm before the sample shipment, the customer said it was not what he wanted, hoping to have a place to improve it. Master behind and spent more than a week's time to change abrasive. Finally, the customer said he was satisfied, not only products, but also our service after receipt of the samples.
Analysis: allowing customers to trust than a company's quality, professionalism and service, which is what our focus and have.
Analysis: allowing customers to trust than a company's quality, professionalism and service, which is what our focus and have.
